"Give feedback" tool in QuickBooks Online Advanced

Forum|Forum|9 months ago
September 29, 2025
1 reply
4 views

I've been using the "Give feedback" feature for about a year, in QuickBooks Online Advanced. I have never been able to "take a screenshot" using the tool. I always get a message window showing the tool attempting to take the screenshot, and then a "Whoops!" message window indicating that something went wrong. I always end up having to take screenshots manually, then uploading, which is time-consuming.

Does anyone else experience this issue? I wish they'd improve the "Give feedback" tool so that it worked properly.

QuickBooks Online

PBJ10

It's almost like the Give Feedback button is useless.

Have you ever seen evidence that any your feedback is being used for future updates? I haven't.

lin_jcaj

Level 9

I understand how challenging it can be to manually take and upload screenshots when a built-in tool is supposed to streamline the process, MK. Let's ensure you get the help you need to resolve this issue.

I would recommend contacting our Live support team. They have the necessary tools to dig deeper into this and can provide insight into why the feedback tool feature isn't functioning properly on your end.

Here's how to connect them:

Head over to the Help section and select Search.
Click on Contact Us.
Enter a keyword related to your concern and press Continue.
Pick the option that works best for you to connect with our team.

For now, I know it's time-consuming to handle this manually, but we truly appreciate your patience in doing so as a workaround.

Please let us know if you have any further concerns, and we're always ready to assist.

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