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M
moniquerose
October 25, 2025
Question

Has anyone else had problems connecting to intuit?

  • October 25, 2025
  • 2 replies
  • 6 views
No text available

    2 replies

    S
    ShangYQuickBooks Team
    QuickBooks Team
    October 25, 2025

    Currently, we haven't received any issues regarding difficulties in reaching Intuit, @moniquerose.
     

    Our Live Support Team's business hours availability varies based on subscription type.
     

    Plus, Essentials, and Simple Start subscribers can access support Monday through Friday, from 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT. While Advanced subscribers have 24/7 access to support, available any time, any day.
     

    Please let us know if you have further questions or concerns.

    A
    amy1973
    October 25, 2025

    I have another user reporting she can't connect - including accessing the community

    C
    ChristineJoieRQuickBooks Team
    QuickBooks Team
    October 25, 2025

    Let’s go through some troubleshooting steps to help your user access the Intuit account and the Community page, Amy1973.

     

    We can have your user clear the browser's cache. Cached files can sometimes cause compatibility problems and prevent successful connections. By doing this, we are giving their browser a fresh start to help resolve the issues when accessing Intuit and the Community.

     

    Note: The article I shared is global; however, the solutions it outlines are also applicable in the US.

     

    Alternatively, you can also use another supported browser for optimal compatibility with QuickBooks.

     

    If you require further assistance or have any additional questions, please click the Reply button below.

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