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stacy51
May 21, 2024
Question

How can I send an email to Intuit, with a CASE # for Quickbooks Online Product Support

  • May 21, 2024
  • 1 reply
  • 13 views
I can't reply to Intuits email that they sent to me.

1 reply

M
MAnneJ
May 21, 2024

Let me ensure you'll get to the appropriate support, @stacy51. 

 

QuickBooks uses a no-reply email primarily designed to transmit business-related messages without having the option to receive one. However, for you to share the case number with one of our representatives, I suggest contacting our customer support team. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. On the top right corner, select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start users. Advanced users can contact us anytime and any day.

 

Furthermore, you'll want to check this article and learn to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud. 

 

I am always here to address your needs in the comments. Just leave a reply, and I'll surely respond to it. Stay safe. 

S
stacy51Author
May 23, 2024

I hate using chat... that has NEVER helped me with my questions.   We are now paying for LIVE BOOKKEEPING assistance.  But on 3 separate occasions last week that I did call in for help, I spoke with 3 different people.  And I spent at least 3 hours on those calls on all of them.

STILL to today, I have not gotten the correct answer I need, as they ARE NOT ADDRESSING the correct concern.  I have tried to clarify, but when the agent logs my issue to be elevated... all they do is type away- but they are typing the wrong issue.  AND I JUST WANT TO SPEAK WITH A REAL LIVE PERSON, and NOT GET ANOTHER UNRELATED EMAIL RESPONSE THAT DOESNT HELP.

And now I even have more (invoice/estimate/template/tax/reports) issues and other problems as a direct result of following the guidance and advisement from these bookkeepers..

 

WHAT DO I HAVE TO DO TO GET A REAL PERSON CALL ME?   

A
AbegailS_
Level 6
May 23, 2024

I can only imagine how challenging it must be to have spoken with multiple representatives and still not have your core issues resolved, @stacy51. 

 

I'm here to guide you in requesting a callback from our Support Team at the time of your preference and help you find the right solution.

 

The callback option is always open M-F, 6 AM to 6 PM, Pacific Time (PST), and Saturday, 6 AM to 3 PM, PST. However, if you have QuickBooks Online (QBO) Advanced, you can contact our support team any time, any day.

 

Here's how to reach our support team:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. Go to the Search tab, then click Contact Us.
  4. Enter your concern and select Callback.

You can also check out this article for another way of reaching out to our support team: QuickBooks Online Support.

 

Please know I'm always around to assist with any QuickBooks issues you may be having. 

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