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R
richtran04
May 1, 2025
Question

How do I cancel payment that was made

  • May 1, 2025
  • 2 replies
  • 17 views

Cancel payment

2 replies

T
ThomasJosephDQuickBooks Team
QuickBooks Team
May 1, 2025

Hi richtran04, Allow me to assist you with canceling a payment in QuickBooks Online (QBO).

 

Before we get started, could you please specify which payment you would like to cancel? Providing additional details will help us offer a more accurate solution to address your concern.

 

If you're referring to cancel a payment related to a sale, you can void it on the All Sales page. Here's how:

  1. Go to Sales and select All Sales.
  2. Find and select the invoice you want to void.
  3. Click View/edit and click Void.

 

If you're referring to cancel a bill payment or a scheduled bill payment for your vendor, you can cancel it on the Bills page.  Here's how:

  1. Go to Expenses and select Bills.
  2. Select Show Bill Pay payments.
  3. Choose the scheduled bill payment from the list, then select View details.
  4. Select Cancel this payment.

 

For further guidance on managing bill payments in QBO, please refer to this article: Learn about QuickBooks Bill Pay for QuickBooks Online.

 

I've also included resources related to payments that may assist you in managing contractor payments and your subscription to QBO.

 

Managing payments in QBO is easier with QuickBooks Live Assisted! Our expert accountants provide personalized support to help you streamline processes and resolve issues in real-time. Focus on growing your business while we handle the details

 

Furthermore, you can run and customize a variety of reports to monitor payments associated with your transactions in Modern View. For more information, please check this article: Customizing Reports in QuickBooks Online Using Modern View.

 

We're here to help you with managing your payments in QBO. If you have any additional questions, please don't hesitate to respond to this thread. Our Community is always ready to support you.

V
Varona1020
April 18, 2026

I need to cancel that $200.oo dolar  payment I just made it will overdraw my account I can only pay 40.oo now

J
JaneDave_IQuickBooks Team
QuickBooks Team
April 18, 2026

Hello there, Varona. Was this a payment you sent to your vendor using QuickBooks Bill Pay?

 

If so, please note that cancelling the payment may still be possible depending on its current status. To check, you can navigate to Expenses > Bill Payments, locate the $200.00 transaction, and select View Details.

 

If it’s an ACH or electronic payment and the status is Scheduled or Processing, you can click Cancel this payment immediately. Just be sure to do this before the processing window closes, which is set before 5 PM PT on the day it is set to be credited to the vendor. Once fully processed, it cannot be cancelled.

 

However, if your payment is processed using a paper check and the status already says Shipped, you won't see a Cancel button. Instead, you'll need to request a Void. Please note that voiding a check in the mail can take up to 7 days to process.

 

You can refer to this article for detailed steps and additional information regarding this process: Cancel or void a scheduled bill payment.

 

Once the cancellation is finalised, you can always go back into QuickBooks Bill Pay to schedule a new payment for the correct amount.

 

Let me know how it goes.

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