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How do I stop QuickBooks Cash and other promotional popups in QuickBooks Online?

Forum|Forum|4 years ago
October 7, 2021
9 replies
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QuickBooks Online

Best answer by sofiamdc-2341

There's currently no setting in QuickBooks Online to permanently turn off all in-app promotional notifications. That said, here are the best options for reducing them.

Dismiss individual popups: QuickBooks remembers your choice

Selecting X or No thanks on a popup doesn't just close it for that session. QuickBooks is designed to remember your choice so that specific notification won't come back. Working through them one by one is the most reliable way to clear them out over time.

Check your Intuit marketing preferences

This won't turn off in-product banners, but if you're also getting unwanted marketing contact from Intuit outside of QuickBooks, it's worth checking:

Select the Gear icon in the upper right.
Go to Account and settings, then the Company tab.
Look for the Intuit marketing preferences section and adjust to your liking.

Use your browser's popup blocker

A browser-level popup blocker can stop true popup windows from appearing. Keep in mind that many of these promotions are banners built directly into the QuickBooks interface, so a popup blocker won't catch all of them, but it can help reduce some. To enable it:

Chrome: Select the three-dot menu, go to Settings, then Privacy and security, then Site settings, and set Pop-ups and redirects to Blocked.
Safari: Go to Safari, then Settings for This Website, and block pop-ups from there.
Firefox: Select the three-line menu, go to Settings, then Privacy & Security, and check Block pop-up windows.

Request a permanent off-switch

If you'd like Intuit to add a setting to disable these notifications entirely, you can send that request directly to the product team:

Select the Gear icon in the upper right.
Select Feedback.
Describe your suggestion and select Next to submit.

The development team reviews all feedback and considers it for future updates, and this is a request many QuickBooks Online users have made, so it carries weight.

Let us know if a specific popup keeps reappearing after you've dismissed it and we can look into that further.

D

DebSheenD

Level 5

I've got you covered concerning pop-up ads advertisements in QuickBooks Online, TMiller.

To clarify, are you referring to the product pop-ups? If so, they're designed to guide and suggest you how to optimize your QBO experience. For now, the only way to get rid of the advertisements is by manually closing them through the X sign or the No thanks option.

Since this is affecting the navigation when using the program, I'll be sure to take note and pass along the suggestions you have so you're able to reach a point of resolution as quickly as possible.

In the meantime, I recommend visiting our site to stay up to date on any updates or improvements. You can bookmark the link I'm adding down below: QuickBooks Blog.

Please don't hesitate to leave a comment below if you need anything else related to QuickBooks. The Community and I will be around to help you.

D

Dewoody69

Walgreenslistens Said:

Please follow below steps is:

1.Open your QuickBooks and go to Edit menu.
2.Select Preferences.
3.Then choose General on the left-side panel.
4.Click the My Preferences folder.
5.Check the box next to Turn off popup messages for products and services.
6.Once done, click OK.

AmericanRV

New Member

I've done the "check the box" to turn off popups countless times. It doesn't work.

S

ShiellaGraceA

Level 9

Thanks for joining us here, @AmericanRV.

This isn't the kind of impression we want you to leave. While the check box to turn off popup messages for products and services isn't working, you can send feedback to our engineers. You can follow the steps provided by my peer @rvrfrf above to submit.

In the meantime, you can manually click on the X sign or the No thanks option to get rid of the advertisement.

Additionally, feel free to visit Customer Feedback for QuickBooks Online to see the recently updated ideas added to the program. You can also send a product suggestion in that page.

In case you need help with other QuickBooks-related tasks, browse this link to go to the page. It has our general topics with articles: View all help for QuickBooks Online.

Reach out to me again through this thread if you have follow-up questions or concerns with QuickBooks. I'll be around for you. Take care and have a great day ahead.

L

Latrice88

Turn pop-ups on or off

On your Android phone or tablet, open the Chrome app .
To the right of the address bar, tap More. Settings.
Tap Permissions. Pop-ups and redirects.
Turn off Pop-ups and redirects.

J

JONF2

Having just changed to QBO, this is incredibly frustrating.

Z

ZackE_

Moderator

Thanks for becoming part of the Community, JONF2.

I can certainly understand how an option to turn off QuickBooks Cash popups could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

Use the Gear (⚙️) icon.
Click Feedback.
Enter your suggestions and/or comments.
Hit Next.
Choose Skip and send message.
The available drop-down menu can be used to pick an appropriate category.
Select Send message.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about QuickBooks by reviewing Intuit's Product Updates webpage.

I'll be here to help if there's any questions. Have an awesome Friday!

D

devidluhar365

Benefit from specials and promotions: Lowe's often holds sales and promotions on a variety of goods, including paint, flooring, and appliances in addition to tools and appliances. To find out about the newest sales, be sure to subscribe to the store's email newsletter and check the weekly ad.

sofiamdc-2341

Answer

Community Manager