how do we change primary admin?

I'll help you through the process of transferring the Primary Admin role and resolving your user limit concern in QuickBooks Online (QBO), chic316860.

Since the Primary Admin is inactive, you'll need to request to become the Primary Admin yourself.

Once you have the role, you'll have the necessary authority to manage all the users, including deleting the inactive ones. Here's how:

1. Go to the Gear icon and select Manage users.
2. Select the ellipsis or dropdown icon on the user you want to delete, then select Delete.
3. Click Delete user from the pop-up window to confirm.
   
   

Once the slot is vacant, you can now add the newly appointed treasurer as a user with an Admin role. You can see this article and see the Add a new user section for a detailed step-by-step process: Add and manage users.

After that, you're now ready to transfer the primary admin role to the new user.

You can always rely on the Community space for additional assistance with user roles and access. We're determined to help you in any way we can.