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August 9, 2025
Solved

How do you remove the Vendor ACH information. When you click on the "Update" button and enter Zero's it will not allow you to save. Ho do you remove the ACH information

  • August 9, 2025
  • 2 replies
  • 96 views
No text available
Best answer by MariaSoledadG

Once information is entered in the Bill Pay ACH info section of your vendor profile, it can only be updated by providing new valid details, Ernie.

 

Removing or replacing the existing information with zeros is unavailable. I recommend sending feedback to let our product team know how this is useful for your business. To do so, follow these steps below:

 

  1. Go to the Gear icon and select Feedback.
  2. Provide your comments or product suggestions, then click Next to submit.

In the meantime, you can create a new vendor with a slight difference in the name and merge both contacts. This will delete the information and keep all transactions. 

 

As an example below, the Sample Vendor created has a Bill Pay ACH info on it. 

 

You can create a new vendor like Sample Vendor1, and then, merge its details with the original Sample Vendor by changing the name to "Sample Vendor1." Here's how:

 

  1. Navigate to the Dashboard menu and select Expenses & Pay Bills.
  2. In the Vendors menu, find Sample Vendor and click Edit.
  3. Rename "Sample Vendor" to " Sample Vendor1" to combine the information and associated transactions. 


    With the steps above, this will remove the ACH information for your vendor. If you need further assistance, I'm always around to help you.

2 replies

MariaSoledadG
QuickBooks Team
August 9, 2025

Once information is entered in the Bill Pay ACH info section of your vendor profile, it can only be updated by providing new valid details, Ernie.

 

Removing or replacing the existing information with zeros is unavailable. I recommend sending feedback to let our product team know how this is useful for your business. To do so, follow these steps below:

 

  1. Go to the Gear icon and select Feedback.
  2. Provide your comments or product suggestions, then click Next to submit.

In the meantime, you can create a new vendor with a slight difference in the name and merge both contacts. This will delete the information and keep all transactions. 

 

As an example below, the Sample Vendor created has a Bill Pay ACH info on it. 

 

You can create a new vendor like Sample Vendor1, and then, merge its details with the original Sample Vendor by changing the name to "Sample Vendor1." Here's how:

 

  1. Navigate to the Dashboard menu and select Expenses & Pay Bills.
  2. In the Vendors menu, find Sample Vendor and click Edit.
  3. Rename "Sample Vendor" to " Sample Vendor1" to combine the information and associated transactions. 


    With the steps above, this will remove the ACH information for your vendor. If you need further assistance, I'm always around to help you.
August 9, 2025

Thank you for the information.  I'm sad/disappointed that Intuit does not think about the user experience and that our Vendor(s) will not ask us sometime in the future to remove or delete their information when they move on.  The solution you provided did correct the ACH problem (for the new account), but the information is still included in the old account information (deleted account).  This is a major privacy concern from their point of view, as I need to inform them the old account is something like in a pause stage, but we really can't remove any information and still available on Intuit's QuickBooks site.  thank you.