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Nancy-Dvorak
October 2, 2025
Question

How to get my invoices to show a total amount on the invoice.

  • October 2, 2025
  • 3 replies
  • 48 views

All of a sudden my invoices do not have a total on the bottom any more. How can I change it back so the total will show up? And now my invoices say Balance due (hidden) in the top right hand corner, how to change that also.

3 replies

R
RhoiceWQuickBooks Team
QuickBooks Team
October 2, 2025

Thanks for reaching out, Nancy. 
 

In the new invoice layout, the Balance Due (hidden) is a default feature that can't be removed or changed. However, rest assured that it won’t show on your customer's side, as this is for QBO users' view only.

 

Since the total amount at the bottom of the invoice page is missing, I suggest refreshing your browser to reload the page. Then, consider logging out and logging back in to check if the total is already showing.

 

If you have any other QuickBooks questions, feel free to reply. We’re always here to help.

U
username1702881
New Member
August 7, 2026

Dear QuickBooks, 

Really?  What is the point of sending an invoice if there is no total amount due on it?  Every single time that I go into QuickBooks Online there is another problem.  Today’s  problem no total and not remit to address on my invoices.  These are absolutely fundamental items to be on an invoice.  Not nice to have, critical to have. 

I work in IT.  IT 101: DO NOT MAKE CHANGED TO PRODUCTION unless there is a critical bug.  ALL CHANGES SHOULD BE TESTED BEFORE IT IS PUSHED TO PRODUCTION. You need software configuration management tools.  I’d do it now before you lose all of your customers.  

A
ArnoldJohn_CQuickBooks Team
QuickBooks Team
August 7, 2026

I completely understand your frustration, and I agree that essentials like the total and remit-to address are critical, non-negotiable details that disrupt your billing workflow when they go missing. To rule out any browser-related issues, have you tried using an incognito window or another browser?


Regarding the missing address details, could you also clarify whether you mean the Ship to address or another remittance field? If you're referring to the Ship to address, you can enable this in your invoice settings by following the steps below:
 

  1. Open your invoice.
  2. Click the Manage option.
  3. Under Customization, turn on Ship to, then hit Save.


After enabling this, ensure the Shipping option is selected on your invoice template so the Ship to address appears correctly in the invoice preview.

Feel free to reach out if you have any additional information. We're always here to help.

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