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May 10, 2026
Question

I am finding matching double entries after bank data into Q B. Says delete "manual entered entry", keep downloaded entry data. which ones is manual entry

  • May 10, 2026
  • 1 reply
  • 8 views

The double entries look identical with both having the green match displayed.

1 reply

QuickBooks Team
May 10, 2026

When QuickBooks displays two green matches for a single download, it confirms that the transaction has been recorded twice in your register. To maintain accurate records, you must link the bank data to a single entry and remove any duplicates that the bank did not process.

 

To resolve this issue, identify the manually created entry and match it to make your record accurate:

 

  1. Go to All apps > Accounting > Bank transactions.
  2. Select or enter specific dates and descriptions to filter all transactions.
  3. In the Categorize or Match column, find a suggested match. Then, select the transaction or select the sparkle icon to expand the table row.
  4. Review the transactions in the Match Suggestion column, and select one to get more information.
  5. Select Post once you verify the match.

 

If the match suggestion isn't correct, you can select Find other match to look for other transactions. Go to your Bank Register, locate the remaining manual duplicate that wasn't cleared by the bank, and select  Delete to keep your reconciled balance correct.

 

For further information and troubleshooting on multiple matches, visit this article: Match transactions in QuickBooks Online.

 

Don't hesitate to utilize the comment section below if you require further assistance with this. We're here to help you.