I am no longer able to add a picture of a receipt to my expenses on the app. When I click on expenses it turns to a white page and then kicks me off the app.

Thank you for bringing this to our attention, Accounting656. I've got some details that will help you add a picture of your receipt to your expenses in the QuickBooks Online (QBO) mobile app without delays.

To ensure optimal performance with the QBO mobile app, ensure your device is on iOS 11.1 or later for Apple products. For Android devices, it should be on Nougat 7.1.1 or later.

Moreover, accumulated files on your mobile device can cause unusual responses, such as when the app crashes while trying to complete a task. We can fix this by refreshing your app's data to update the program and see the latest information.

Before doing so, please ensure a reliable internet connection. Once done, you can follow the steps below, depending on your mobile operating system.

For iOS:

1. Go to Settings, then General.
2. Tap iPhone Storage, then the QuickBooks Online app.
3. Select Offload App.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Choose Settings, then Refresh Data.
3. Select YES to confirm.

This process will free up the storage without deleting your app's documents and data. Once done, try adding a picture of your receipt to your expenses again. If the issue persists, uninstall and reinstall the application for a fresh start.

For iOS, here's how:

1. Look for your QBO app on the home page.
2. Hold the app for 3 seconds and click the X button at the upper right of the app.
3. Choose Uninstall, then tap Yes to confirm.

Here's for Android:

1. Open the Google Play Store app.
2. Tap the menu, then choose My Apps & games.
3. Hit the QuickBooks Online (QBO) mobile app.
4. Select Uninstall.

Additionally, I'll share these references for more insights about attachments and receipts in QBO:

• Upload your receipts to QuickBooks
• Export reports, lists, and other data from QBO

We're always here to help you document your expenses accurately and maintain organized records. Inform us in the comments if you need further help managing receipts in the QBO Mobile app. Stay safe!