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jenniferduffinsc
October 16, 2025
Solved

I am trying to reconcile (last reconcile was 5/31/25). When I go to reconcile 6/31 statement, the "last statement ending date" is 1/1/25. Any idea how to fix this?

  • October 16, 2025
  • 2 replies
  • 32 views

This is for Quickbooks online. The reconciliations for 1/31 - 5/31 are listed in the "history by account" section and have no discrepancies.

Best answer by Aldren18

We appreciate the time and effort you've put into troubleshooting this reconciliation, Jennifer. Allow me to ensure you're pointed in the right direction so this gets resolved as efficiently as possible.

 

It looks like there's a mismatch between your bank register and the imported statements in the History by Account section. This could be why the "last statement ending date" is showing incorrectly. To address this, a deeper look into your account is needed to pinpoint and resolve the issue.

 

I recommend reaching out to our Live Support team, as they can securely screen share with you to investigate and fix the problem directly.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a way to connect with us.

 

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

 

I'll keep this thread open for future updates and communications.

2 replies

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
October 17, 2025

I've got your back, Jennifer. A correct closing statement date is essential when reconciling because this is the basis for your next reconciliation schedule. I agree to you, the 1/1/25 should not be the last statement ending date shown on your end. I'll explain the detailed information below and provide some tips to resolve it.
 
You mentioned that your former closing date is 5/31/25; this should have been the last statement ending date, as this is how QuickBooks is designed to do it. 
 
Since this is not the case, I recommend signing out of your account and closing your browser. Then return and re-login to freshly start your QBO account and remove previous activities that might be causing the error.
 
If the issue persists, you might have added, edited, or deleted transactions under that report period that trigger the error. To resolve this, you can click the We can help you fix it option in the box. It will automatically direct you to the entries generating the issue. You can refer to the screenshot below: 

 
Additionally, I suggest reaching out to your accountant when performing this, since you are dealing with transactions within a closed and reconciled period to avoid messing up your books.
 
Having a balanced book of accounts is a businessman's and accountant's dream at the end of every period, since this will promote accountability and dependability. If you have additional comments or clarification, take your time to reply. I'll be sure to get to you as soon as possible.

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
October 18, 2025

Hi, @jenniferduffinsc.

 

Just checking in to see if the solution we shared worked for you. Did it fix the issue, or are you still having trouble?

 

I'll be happy to help if you need any more assistance!

J
jenniferduffinscAuthor
October 20, 2025

Sorry for the delayed response - I was out of the office.

This actually did not fix the problem.

It doesn't say that it is not ready to be reconciled, it just shows the last statement date as wrong. 

We’ve checked, and your bank transactions are ready to reconcile.

 

Add the following information*

(I couldn't get the screen shot to upload).
And the balance doesn't match up to anything that I can figure out, either.
 
Additional info: the line items in the register before 5/31 have been reconciled, but when I view the uploaded statements, it lists all five monthly statements to 5/31 as unreconciled.
A
Aldren18QuickBooks TeamAnswer
QuickBooks Team
October 20, 2025

We appreciate the time and effort you've put into troubleshooting this reconciliation, Jennifer. Allow me to ensure you're pointed in the right direction so this gets resolved as efficiently as possible.

 

It looks like there's a mismatch between your bank register and the imported statements in the History by Account section. This could be why the "last statement ending date" is showing incorrectly. To address this, a deeper look into your account is needed to pinpoint and resolve the issue.

 

I recommend reaching out to our Live Support team, as they can securely screen share with you to investigate and fix the problem directly.

 

Here's how to connect with them:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose a way to connect with us.

 

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

 

I'll keep this thread open for future updates and communications.

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