I am trying to run payroll and I keep getting a message that I am not subscribed to payroll but I am subscribed. I also can't use direct deposit because of this.

I understand how inconvenient it is to get a message saying your subscription is ending when you know you’re currently subscribed and need to run payroll, painres. I’ll make sure you get the best assistance for this issue.

First, you can verify your subscription and billing status online. Even if your subscription appears active, a recent problem with your payment method (for example, an expired card or a failed charge) could temporarily suspend the service until payment is processed.

Here’s how to check:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear icon and select Subscriptions and billing.
3. Find the Payroll section and verify the exact status.

If the status is active and you still can’t run payroll, contact our Live support team for further help. They can look up your account, verify your payment and subscription status, and manually push an activation or sync command to your company file.

We want to make sure everything is in order with your subscription. If you have more questions or need clarification, feel free to return to this forum anytime.