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C
CCates3115
February 22, 2021
Question

I can no longer email invoices with QB 2021 desktop

  • February 22, 2021
  • 4 replies
  • 32 views

For some reason I can no longer email invoices from one of my companies in QB 2021 desktop but I can in one of my other companies. Nothing has change with our email but when I try to email an invoice is says  incorrect credentials.

    4 replies

    P
    Pete_Mc
    Level 5
    February 22, 2021

    Are both QB Companies using the same email?  And how is it setup to send email, through Outlook or directly through the email providers settings?

     

    And is it a company email account or something like Gmail, Yahoo ,etc.?  You might check the security settings to make sure there wasn't a recent change to require dual authentication or some other limiting factor.  If it's a common email account for more than just QBs, often people change the settings to make things more secure for their phone or whatever and don't realize they've affected QBs.

     

    C
    CCates3115Author
    February 23, 2021

    I have 2 different companies in QB. Each company has their own email and they are all yahoo accounts. I just recently upgraded my QB to the 2021 version. I haven't had any problems emailing out from company #1 until last Monday 02/15/21. I have no problem emailing from company #2. 

    The new upgrade required me to sign in. I put it off as long as I could. I had to create a new pass word due to I could not remember the old one. Could it be if I am not recognized as the owner administer if will prevent emails from going out? and if so, how do I change that?

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    February 23, 2021

    Let's make sure that you can email your invoices without issues using QuickBooks 2021 version, CCates3115.

     

    You'll have to recreate the email profile in your preferences so you'll be able to successfully send your invoices. Please follow the steps below:

    1. Go to the QuickBooks Edit menu and select Preferences.
    2. Select Send Forms.
    3. Select Web Mail and Add.
    4. Select your provider from the drop-down and enter your email address.
    5. Select the Use Enhanced Security checkbox and select OK. (You can uncheck the box if you receive the error message: Network Error. Please try again.)
    6. When prompted, sign in to your Intuit account.

    Your webmail provider's login page will display. Sign in and select to grant Intuit access. In addition, if you add Secure Webmail to your company file, you’re required to set up a complex password.

     

    You may encounter issues with your webmail password. Here's an article that you can check for more information: Fix webmail password issues in QuickBooks Desktop.

     

    Reach out to us if there's anything else that you need help with your invoices. Remember, addressing all your concerns is our top priority, let us know if there's anything that we need to do.

    M
    Moongerm
    August 17, 2021

    I'm having very similar issue. One company can send a batch of invoices without issue. The other company can send a single email at a time just fine, but when trying to send a batch QuickBooks crashes every time. The first error message to come up says: "QBW32.EXE - Fatal Application Exit" click on that one and the next error message says: "Aborting Application: QuickBooks is now terminating". And QuickBooks closes completely down. We had no issues until we were forced to upgrade to the "new" and "improved" QuickBooks, now a major headache. Thanks a bunch...

    I have uninstalled QB and reinstalled QB. Double checked settings til blue in the face. Made sure the logo was the "right" format, etc,etc,etc. Has anybody been able to fix this?

    S
    Sharzak
    June 8, 2022

    How can I send my invoices out if after I put in my password for my email it says it it is not valid any more. Please help

    G
    GebelAlainaMQuickBooks Team
    QuickBooks Team
    June 8, 2022

    I understand your situation and know that this is something very important to you, @Sharzak. I'm here to help you perform the possible fixes to your concern.

    We can update QuickBooks Desktop this way, keeps your software up-to-date with the latest features and fixes. Once done, email a test transaction to yourself, to see if the update works.

    If you still get the same error message, let's check the  settings and filter preferences of the basic email services you're using like, Gmail and Yahoo! mail. You might accidentally block your emails from QuickBooks.
     

    For Gmail, here's how:

    1. Review the app preferences if you enable access for less secure apps or  set access preferences for specific apps, like QuickBooks.
    2. Then, get back to your QuickBooks account and email again the test transaction to yourself.
    3. If same issue happen, you can also turn off the 2-Step Verification feature for your Gmail account.
       

    But if your using Yahoo! mail, you can go to your Yahoo Account Security page and review the security settings. Then, turn on the Allow apps that use less secure sign in and Two-step verification features. Once done, email yourself with test transaction in QuickBooks.
     

    You can also use Yahoo's generate third-party app passwords tool. It will create a random password you can use to connect to QuickBooks. Then, email yourself a test transaction in QuickBooks. In the Password field box, enter the third-party app password. Then select OK.
     

    If you're using other email services, still check the security and filter settings, then make exceptions or rules so QuickBooks isn't blocked.
     

    When you're done with all these steps, let's check your antivirus settings. Your antivirus software may accidentally block the connection. Please proceed to the step 3 of this article: Fix webmail password issues in QuickBooks Desktop.
     

    Feel free to get back if you have clarification with the troubleshooting process and if it works on your end. I'll be around. Take care!

    K
    Kobys
    May 23, 2026

    Did you find the answer? 

    I can no longer email anything from my QB desktop.

    R
    RusimyhrQuickBooks Team
    QuickBooks Team
    May 23, 2026
    If you are using QuickBooks Desktop 2023 or an older version, you will need to save your invoices as PDFs and email them manually, as Intuit has permanently discontinued connected web services for these legacy versions.
     
    To save an invoice as a PDF:
     
    1. Locate and open the specific invoice you need to send.
    2. Click File in the top menu bar, then select Save as PDF.
    3. Choose your destination folder, name the file, and click Save.
     
    Alternatively, click the Email or Print drop-down at the top of the invoice and choose Save as PDF.
     
    However, if you are running a supported version, first ensure your QuickBooks app is updated to the latest version to restore functionality. If the issue persists:
     
    1. Go to the Edit menu and select Preferences.
    2. Choose Send Forms from the left-hand sidebar, click the My Preferences tab, and select Web Mail.
    3. Click the Add button and enter your full email address.
    4. Check the box for Use Enhanced Security and click OK.
    5. Follow the on-screen prompts to sign in to your email provider and grant access permission.
     
    Refer to Intuit's Fix webmail password issues guide if you run into any ongoing credential prompts.
     
    Let me know if you need anything else. I'm here to help.
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