I can't get the American Express @work connection to sync for the last week. I've gotten errors ranging from 9999 to 6000 I've tried a lot of things. Need synced asap

Thank you for bringing this issue to our attention. I understand how important it is to get your account syncing properly and quickly.

Since you've already tried steps such as clearing your cache, switching browsers, and reconnecting your account, I recommend contacting our Live Support Team for advanced assistance. They’ll be able to investigate further and work toward a resolution.

Here's how to contact live support team:

1. Click the Help (?) icon in the upper-right corner.
2. Use the QB Assistant or the Search tab to ask a question.
3. Type Contact Us to connect with an expert.

In the meantime, you can manually upload your American Express @Kerry Anne transactions into QuickBooks Online to stay caught up with your books. Here’s how:

1. Log in to your American Express @Kerry Anne account and download your transaction history in a supported format, such as .CSV or .QBO.
2. Navigate to Accounting tab and select Bank Transactions.
3. Click Link Upload File, then follow the prompts to upload and import the transactions.
4. After importing, review and categorize your transactions.

If you have any further questions or need assistance, feel free to comment below. We’re here to help!