It seems you are experiencing some challenges signing in to QuickBooks Self-Employed, and the error message regarding QuickBooks Online can be confusing. Let’s work through some steps to resolve this and get you back on track, Sgriff2981.
Here are a few things we can check:
App Installation: Please confirm you have downloaded and are trying to log in through the QuickBooks Self-Employed mobile app, not the QuickBooks Online app.
Login Credentials Check: Take a moment to verify your login details. Verify if it has the correct email address and password associated with your QuickBooks Self-Employed account, not QuickBooks Online.
Browser Login: If the app continues to pose an issue, attempt accessing your QuickBooks Self-Employed account through a web browser. It can help determine if the problem is exclusive to the mobile app.
App Update/Reinstallation: It’s also good to check if your app is up-to-date. If it is already updated and the issue persists, uninstalling and reinstalling the app can resolve unexpected errors.
Additionally, you may find this guide helpful for understanding everything you can do within QuickBooks Self-Employed: Overview of QuickBooks Self-Employed.
By checking these aspects, we should be able to identify the cause of the issue and get back to using your QuickBooks Self-Employed as intended. Feel free to comment below if you have additional concerns. Take care and have a good one.
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