I do get my money

To help you access your funds, Henderson, we need a few more details.

First, we'd like to know if you're trying to receive payments from your customers in QuickBooks Online (QBO)? If so, please note that for first-time customer payments, it takes five business days for the funds to be deposited into your account. After that, future payment transactions will be deposited within two business days. To learn more, please visit this page: Common questions about Quickbooks Payments deposits in Quickbooks online.

We also recommend checking the deposit speed of your QuickBooks product to help you determine when you’ll receive the customer’s payment into your bank. These are the steps:

1. On the top-right corner, click the Gear icon and select Account and settings.
2. Click the Payments tab.
3. Review the Deposit Speed section.

For visual reference, see the image below.

Refer to this article for more details: Find out when QuickBooks Payments deposits customer payments.

Lastly, if you've already received the payment but received a notice saying it's on hold, it means the transaction is still under review to ensure everything is accurate. In this situation, you'll want to check your email for any notifications. Further instructions on how to release funds on hold are provided in the email. Feel free to visit this page for more information: Learn about funds on hold.

If you're referring to something else, we encourage you to comment below so we can respond as soon as possible and guide you through the process of addressing your inquiries. Rest assured, we're always ready to lend a helping hand.