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May 16, 2026
Question

I have 3 invoices that have been paid and funds have been deposited, but Quickbooks shows them as unpaid. Is there a known issue?

  • May 16, 2026
  • 1 reply
  • 2 views

I bill an AirBnB client for cleaning multiple times a week. They usually pay the day of. I have three invoices showing unpaid in Quickbooks that have been paid and the funds have deposited in the bank account. Normally Quickbooks automatically marks an invoice paid when the payment happens.

1 reply

QuickBooks Team
May 17, 2026

Let's run a quick troubleshooting test to eliminate any potential cache issues. Try signing in to your QBO account using an incognito window or a different browser to open a fresh session, which clears out any outdated temporary data that might be blocking your invoice statuses from updating.

 

In the meantime, you can manually mark those three invoices as paid to ensure they link correctly to your bank feed. Once done, QuickBooks will record them as settled. Just double-check your bank feed to ensure the transactions map perfectly so you don't accidentally double-count your income.

 

Please reply to this thread with your results so I can help diagnose the underlying issue if it keeps happening. We've got your back. Let me know how it goes.