I have completed my recertification, and I received confirmation that I have passed the examination. However, my Hub is still showing that I it is time to recertify.

Sometimes, your browser may encounter issues that prevent the updated recertification status from displaying. This can happen due to outdated browser versions or compatibility problems. I have a suggestion for you, Ashalex2 so you can resolve this.

 

You can switch to another web browser or use private window to verify if this resolves the issue. I've added the shortcut keys below on how to access them:

 

 

If the issue persists, try logging out of your account and then logging back in to refresh your session. Once you're signed in again, check to see if the updated status is now displayed.

 

For answers to the most frequently asked questions about training, refer to our dedicated FAQ section. It provides clear solutions and detailed information to address common concerns and guide you through the ProAdvisor process: Frequently Asked Questions About ProAdvisor Training and Certification.

 

To learn more on how to showcase your specialties to show that you can help your clients and realize you're a good match, read this article for reference: Improve ProAdvisor Profile.

 

If you need any additional assistance or clarification, please don’t hesitate to reach out. I’m here to ensure that all your ProAdvisor-related concerns are thoroughly resolved and addressed.