I have marked several invoices as paid but in the list they do not show as paid, when I view they say paid in full. How do I fix this?

Forum|Forum|1 year ago
July 8, 2025
1 reply
5 views

I am using QB Self-Employed. When I try to choose mark paid again I get a small error box with a transaction number.

QuickBooks Self-Employed

TrixieD

QuickBooks Team

Thank you for sharing the details. Let's perform some troubleshooting steps to determine why the invoice isn't showing as paid in the list, Igrey.

Let's begin by clearing the cache from your browser to resolve issues such as page loading errors or formatting issues.

Consider using a different supported browser if the invoice is still not showing as paid. This will help prevent issues specific to the one you're currently using.

If the issue persists, I recommend contacting our Live Support team, they can securely access your account and address the problem effectively.

Here's how to reach out to them:

Navigate to the Help menu.
Click the Contact Us tab at the bottom.
Enter the question, keyword, or topic for which you need assistance, and select Continue.
Choose your preferred way to connect with us: Have us call you or Chat with us.

If you have additional questions about QuickBooks, click the Reply button. We're here to assist you every step of the way.

lgreyAuthor

No. This did not help. I don't think you understand the issue. I believe there was a period of time, maybe 2-3 weeks ago, when I marked several invoices as paid. If I view any of those, it does show on the invoice itself, that it is paid in full. However, in my LIST of invoices on the invoice tab, these paid invoices show as if they are not paid. Again, in the list of invoices, it shows as if not paid, but if I click on the invoice I can see that it has been paid. I noticed the invoices I have marked in the past few days show correctly in the list with the "Paid on ...." on the right hand side of the screen.

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