You can locate the status of your invoices in the Customer Profile window, Abrack. When sending invoices to multiple recipients, the system shows a general Undeliverable status if at least one email fails, without identifying the specific recipient. This happens due to an incorrect email address associated with your customer's account invoices or a temporary server issue. To check undelivered invoices, you can follow the following: Go to Sales and Get Paid, then Invoices.Review the Status column to see if the invoice is Undelivered or Sent.In the Status dropdown, select the Needs Attention message to view undelivered invoices. After tracking your undelivered invoice, you can refer to this article to resolve the issue by resending it to your customer: Fix undelivered invoices. Feel free to reply to this post if you need further assistance.

Question

I have sent out customer invoices. One of the two emails had delivery issues. It does not show which email had delivery issues like it used to. Where can I find this?

Forum|Forum|11 months ago
September 8, 2025
4 replies
48 views

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QuickBooks Online

J

JaneDave_I

QuickBooks Team

You can locate the status of your invoices in the Customer Profile window, Abrack.

When sending invoices to multiple recipients, the system shows a general Undeliverable status if at least one email fails, without identifying the specific recipient. This happens due to an incorrect email address associated with your customer's account invoices or a temporary server issue.

To check undelivered invoices, you can follow the following:

Go to Sales and Get Paid, then Invoices.
Review the Status column to see if the invoice is Undelivered or Sent.
In the Status dropdown, select the Needs Attention message to view undelivered invoices.

After tracking your undelivered invoice, you can refer to this article to resolve the issue by resending it to your customer: Fix undelivered invoices.

Feel free to reply to this post if you need further assistance.

P

PBJ10

@JaneDave_I I don't think you're answering the question.

@abrackin@ethin.o knows WHICH invoice had delivery issues. If the invoice was sent to TWO email addresses, they need to know WHICH email address did not receive the invoice.

Quickbooks Online used to show this information at the bottom of the invoice. That feature has been removed. Where can @abrackin@ethin.o find which email address of the two that the invoice was sent to had the issue?

J

Jelayca V

QuickBooks Team

Thank you for clarifying the situation, @PBJ10. I completely see how this detail is important, especially when you're following up with customers to ensure they receive their invoices, @abrackin. Let me help provide as much clarity as I can here.

To view a detailed list of emails with delivery issues, let's navigate to the Tasks section in QuickBooks Online (QBO). On this page, you’ll see all the relevant details, such as the delivery date, transaction type, Ref No., customer’s name, error messages, and delivery method.

Go to Tasks.
Select the View the errors link.

If the Tasks page doesn't show the email associated with the undeliverable invoices, I recommend contacting our Live Support team. They can take a closer look at your account and ensure your customer receive their invoices.

In your QBO account, click the Help icon.
Select Search, then Contact Us.
Enter your question in the field, then Continue.
Choose either Chat or Callback for assistance.

In the meantime, we can manually review the affected invoices by navigating to the Sales Transactions page and filtering the Type to Invoices and status to Delivery Error. Then, customize the view by clicking the mini gear icon and enabling the Email. This will display a list of invoices marked as undeliverable along with their corresponding recipients. If you find any issues, you can edit the customer’s email address and resend the invoice.

I hope these steps help you better understand how to manage delivery errors and locate the affected email addresses. I know how important it is to ensure your customers receive their invoices on time, and I'm here to help if you have further questions. Take care.

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