I have several employees that have been clocking in and out from the same IP address on the same day several times a week. Is there a scenario where this is legitimate?

Hi there, @dorel. Yes, seeing multiple employees clock in and out from the same IP address is completely normal. This typically happens when employees connect to the same Wi-Fi network while clocking in or use a shared kiosk at your workplace, such as a computer or tablet that everyone uses to clock in and out.

Now, let's break down those log entries you're seeing, especially for that one employee with all the notices.

When you see “Location changed,” it means the GPS location at clock-in was different from clock-out. This is expected if employees move between sites during their shift, like starting at the office and ending at a client location. However, if an employee is supposed to stay in one spot all day, it may be worth checking why their location changed.

The entry "Clocked in from / out from" along with IP addresses simply shows which internet connection was used. This helps you confirm where employees were physically located when clocking in or out.
 

If you see "Clocked in from: [Blank]," it means Location Services were turned off on the employee’s device, or they were in an area with no signal. The clock-in time is still captured, but there’s no location data.

Lastly, "Clocked out from: automated" indicates the system clocked them out automatically, usually because location tracking was disabled or GPS services were turned off.

For any employee with many log entries, check for patterns such as consistently being auto-clocked out due to location tracking settings or frequently moving between locations. Once you identify a pattern, you can address it directly with them or adjust your settings as needed.

That said, you can view this helpful article to troubleshoot your employee’s GPS and help resolve issues like missing location data, incorrect coordinates, or unexpected clock-outs: Troubleshoot GPS for QuickBooks Workforce.

We’re happy to help if you’d like any more clarification or support.