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December 29, 2025
Question

I keep getting a text that gives me a Shop verification code. What does this mean?

  • December 29, 2025
  • 1 reply
  • 50 views
No text available

1 reply

QuickBooks Team
December 29, 2025

Hi ssmo, thank you for reaching out here in the Community.

 

To assist you effectively, could you confirm if you are referring to Shopify or Shop Pay when you mention Shop?

 

The verification code you received from Shop indicates that someone is attempting to connect it to your QuickBooks Online (QBO) account or make changes to it.

 

If you didn’t request the integration or make any changes with Shop, I recommend reaching out to anyone who has access to your QBO account, such as your accountant or team members with shared login credentials, to confirm whether they initiated this activity.

 

Additionally, you can review the Audit Log within QBO to check for recent activity and identify any unauthorized login attempts or changes.

 

If you have further questions or need additional assistance, please let us know.