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sonyap1
January 26, 2024
Question

I keep getting an error "Something went wrong. Please try later." when trying to preview 1099 forms. Is there a way around this?

  • January 26, 2024
  • 6 replies
  • 57 views
No text available

6 replies

RCVQuickBooks Team
QuickBooks Team
January 26, 2024

I've got your back, and I'll ensure you get past the error message when trying to preview 1099 forms in QuickBooks Online (QBO), sonyap1.

 

We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:

 

  • Ctrl+ Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

 

Once done, try creating and filing 1099s in QuickBooks Online again. If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

 

As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.

 

If you have any further questions regarding processing the 1099, feel free to reach out. I'll be here to help you out. You have a good one. 

sonyap1Author
January 26, 2024

Unfortunately, even in incognito mode I get the same error. I have tried Chrome and Edge. 

Adrian_A
Adrian_A
Level 8
January 27, 2024

Hi Sonyap1,

 

I appreciate you for trying the steps laid out by my colleague.

 

Currently, we have an ongoing issue with the error message you received when reviewing the 1099 data. With that, I suggest reaching out to our phone support so we can add you to the list of affected users.

 

  1. Click the ? Help icon.
  2. Go to the Search tab.
  3. Click Contact Us.
  4. Select Ask about something else.
  5. You may type in error 185.
  6. Click Continue.
  7. Select either Chat with us or Schedule appointment.

 

Once the issue is resolved, you can check this article which has detailed instructions on how to file the 1099 forms and check their status: Create and file 1099.


We appreciate your patience while we're working to resolve the issue the soonest.

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