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T
trevor-8dcreatio
April 5, 2024
Question

I'm getting "error saving item" in the mobile app when trying to add products. Sometimes it works, sometimes not.

  • April 5, 2024
  • 1 reply
  • 7 views
No text available

1 reply

R
RogelioLModerator
Moderator
April 5, 2024

I'm here to help fix the error you're having with your QuickBooks Online (QBO) mobile app when trying to add products, Trevor.

 

If the QuickBooks Online mobile app is not fully functioning, it may be due to the application's data. To determine if this is the case, we can reset the data. This process is similar to clearing the cache on a web browser. 

 

Here's how:

Android:

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Tap Yes.

 

iOS:

  1. Go to the Menu ☰ icon, then select Help & Feedback.
  2. Tap Refresh Data.
  3. Select Refresh.

 

You can also do it in your device settings:

 

Android:

  1. Go to the Settings menu.
  2. Select Apps (varies by device), then choose QuickBooks app from the list Storage.
  3. Select Clear data.

iOS:

  1. From your device's Settings, select Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. Click the Offload App.
  4.  

 

Once done, we can restart your device and reopen your QBO mobile app to double-check. If the issue persists, I suggest you uninstall it and then reinstall the app:

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Moreover, you can visit this page to learn the supported features of QuickBooks Online mobile apps.: Compare mobile app features.

 

Let me know if you have further concerns about the error you're getting when adding a product or have any QuickBooks-related queries. Keep safe. 

V
vanessawiley24@h
August 31, 2024

This did not work for my app. I'm not going to clear data because that will clear everything on my account. How do I fix this??

E
Ethel_AQuickBooks Team
QuickBooks Team
August 31, 2024

The stored cache may cause unusual behavior in the QuickBooks app, slowing down performance, Vanessa.

 

We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser. Clearing the cache from your web browser will not delete your files in QuickBooks Online, although the app will ask you to log in again using your credentials.

 

For now, I recommend adding an item through a web browser. For the detailed steps, refer to this article: Add product and service items to QuickBooks Online.

 

You can also contact our Customer Care team for assistance with your concern about saving items in the QuickBooks mobile app. They have additional tools to pull up your account and conduct a screen-sharing session to help you rectify the issue.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company using a web browser. Select Help (?).
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, enter a short description of your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then click on Start messaging.

 

Lastly, you can refer to this article for information on how to check your inventory so that you always have an accurate count: Fix negative inventory issues in QuickBooks Online.

 

Feel free to reply if you need more guidance adding an item in QuickBooks Online. I'm always around to help.

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