Question

I'm trying to change my payment method and keep getting "Error code:-81624". This card works everywhere except QuickBooks. Yes everything is entered correctly. What now?

Forum|Forum|3 years ago
February 28, 2023
3 replies
9 views

The full error message:

We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code:-81624)

QuickBooks Online

R

ReymondO

Moderator

Hey there, @Yet Another User.

I'll help you fix the error so you can change your payment method.

The error code -81624 is a result of the bank blocking or failing to authorize or validate a payment transaction related to QuickBooks.

If you already checked your billing information, we can run some basic troubleshooting steps to address the issue.

Let's start by opening your account in a private window. This will help us check if the issue is cache-related and fix it. Simply press the following shortcut keys to access this mode:

Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox ).
Control + Option + P (Safari).

If it works, go back to your regular browser and clear its cache. If the issue persists, use other supported, up-to-date browsers to be thorough.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, subscription, users, password, and billing.

Keep me posted by leaving a comment below if you have any other questions. I'll be here to help. Have a good one.

C

CVE1

I get this too and it has been on going and EXHAUSTING. Looks like it is an issue for many. Now I am trying to pay with paypal but it doesn't give me that option.

C

ChristineJoieR

QuickBooks Team

Greetings, @CVE1.

I can see your frustration about receiving an error code in QuickBooks Online. Let's figure out why you're unable to proceed with the card payment process through PayPal.

The error 81624 with QuickBooks typically occurs when the bank blocks or fails to authorize or validate a payment transaction. Nonetheless, there are a few steps you can take to try and resolve this issue:

Double-check that the payment details you have entered in QuickBooks are accurate, including your credit card number, expiration date, and billing address.

We recommend getting in touch with your bank manager to verify if QuickBooks has been authorized to charge your account. They might need to conduct some verification procedures on their side. Regarding PayPal, reach out to PayPal directly or the bank associated with your PayPal account.

Furthermore, this is also to ensure there are no issues with your account or any restrictions on online transactions. They may be able to provide more information about why the payment is being blocked.

I'm also adding this article for more possible fixes to resolve the issue: What can you do to fix error 81624?

Please know that we are here to support your goals within QuickBooks Online. Take care.

Hello

QuickBooks Team

Hi there, Juma. Welcome to the Community!

To ensure we can assist you effectively, it would be greatly appreciated if you could share detailed information about the specific issues you’re encountering. The more details you provide, the better we’ll be able to offer suitable solutions tailored to your situation.

Feel free to include any screenshots or additional information that could help us resolve the issue. We look forward to hearing from you and encourage you to respond at your earliest convenience.

Please don’t hesitate to reply, and we’ll get back to you promptly to provide further assistance.

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