I was under the impression that phone support was available 24/7. Is that correct, or have I misunderstood?

Hi there, kwat32.

Thank you for reaching out to us regarding the support options available for QuickBooks Online. I'm glad you asked, as providing excellent customer service is one of our top priorities.

Regarding support for QuickBooks Online, I'd like to clarify the options available to you. You can access phone support for specific hours using QuickBooks Online Plus, Essentials, or Simple Start. Our dedicated team of experts is available during standard business hours, Monday through Friday from 6 AM to 6 PM PT and on Saturdays from 6 AM to 3 PM PT.
 

However, if you are utilizing QuickBooks Online Advanced, which offers advanced features and functionality, phone support is available 24/7. 
 

Also, we have an incredible Community available to assist you 24/7. Here on the  Community platform, you can connect with other users, ask questions, and get answers from experts and fellow business owners. It's an excellent resource for troubleshooting, sharing ideas, and finding solutions to common issues.

I highly recommend utilizing the QuickBooks Community if you need immediate assistance outside our phone support hours. Our knowledgeable Community members are always ready to lend a helping hand and share their expertise. 
 

You can also access our website for helpful self-help articles and other resources.

Please feel free to contact us if you have any further questions or if there's anything else we can assist you with. We're here to help. Have a great day!