If I have a deposit that has been in review for a long period of time what do I do?

Hello there, jeanne32.

Let us work together to understand what to do if a deposit is under review in QuickBooks Online (QBO).

When a deposit is flagged for review, it's part of the process QBO uses to protect both you and your customers from unexpected transactions. You should receive an email with all the details, including a link to the Resolution Center. This is where the Primary Admin can sign in to view any cases under review or requests for additional documentation.

If documents are requested, upload them securely using the Resolution Center. They will review your submission within 2 business days, and if approved, your funds will be released within 1–2 business days, completing the process in about 3–4 days. Once submitted, review your email for updates and respond promptly. QuickBooks will reach out if more information is needed.

However, if your funds remain under review for over five business days, I suggest contacting the Live Support Team directly during their support hours. They can liaise with the risk review team to assess your account and provide an updated timeline.

If you have additional questions or need assistance, please don't hesitate to drop a reply below.