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E
eeserv
February 21, 2024
Question

In 10/23 quickbooks online stopped printing my PO numbers on PO's. The data is there just not printing the data field for PO numbers

  • February 21, 2024
  • 1 reply
  • 31 views
No text available

    1 reply

    Nicole_N
    Nicole_NQuickBooks Team
    QuickBooks Team
    February 22, 2024

    Hi @eeserv, Let me provide some troubleshooting steps to isolate the issue with your Purchase Order numbers not printing in QuickBooks Online. 

     

    First, ensure that the Adobe Reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe Reader. Here's how:

     

    1. Close Acrobat/Reader and all open web browser windows.
    2. Select the Start button at the bottom left of your screen.
    3. Type Control Panel, then press Enter.
    4. Click Programs and Features, then choose Acrobat or Adobe Reader, then Uninstall/Change.
    5. In the Setup dialog box, tap Next.
    6. Select Repair, then Next.
    7. Press Install. When the process is complete, select Finish.
    8. Restart your computer.

     

    Once done, print the PO again and see if the PO number appears. Otherwise, uninstall and reinstall Adobe Reader. Refer to this article which details the process: How to update, repair, or re-install Adobe Reader/Acrobat.


    If the issue remains, open your QuickBooks Online account using a private or incognito window. Doing so will help us determine if this has something to do with your browser. There are times when the browser is already full of frequently accessed page resources, causing some unusual responses. To save you time, use the following shortcut keys below:

     

    • Safari: Command + Shift + N
    • Mozilla Firefox: CTRL + Shift + P
    • Google Chrome: CTRL + Shift + N
    • Microsoft Edge: CTRL + Shift + N

     

    Once signed in to a private window, print the PO again. If the PO number is showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, use other supported browsers.


    For future reference, I've included this resource to guide you in adding the purchase order to bill, checks, or expenses in QuickBooks Online: Add purchase orders to expenses, bills, or checks in QuickBooks Online.


    Reach out to me if you have any other concerns or questions printing purchase orders in QuickBooks. I’ll pop right back in to answer them for you. 

    E
    eeservAuthor
    February 24, 2024

    I went ahead and performed the actions you requested and tried three different browsers and I still get the same result no number field for PO numbers prints either the number box or next to the work "purchase order"

    Clark_B
    Clark_BQuickBooks Team
    QuickBooks Team
    February 24, 2024

    I appreciate you returning to this thread and providing an update about your concern, @eeserv.

     

    I understand the importance of the number field for Purchase Order (PO) numbers in QuickBooks Online (QBO). I appreciate you for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.

     

    Here's how:

     

    1. Go to Help.
    2. Select the Search tab, then choose Contact Us.
    3. Type in your issue or concern in the field.
    4. Hit Continue.
    5. Click the Chat or Callback option.

     

    Additionally, you might want to view these articles to help you view and edit transactions with your vendor and to get a report on all money paid to your vendor.

     

     

    I'll be here to further assist you if you have any other concerns related to purchase orders or other QBO-related issues. 

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