Incorrect backorder quantities

Hi, Bkeeper. I appreciate the efforts you've made so far to resolve this. Now, let's start by reviewing the Audit Trail Report in QuickBooks Desktop. This report will show any changes made to the affected transactions, such as edits, deletions, or modifications that could have disrupted the data.

Here's how to check:

1. Go to Reports > Accountant & Taxes > Audit Trail.
2. Filter the report to focus specifically on the affected sales orders and invoices. Use the customization options to narrow the date range and transaction types.
3. Carefully review the report for any changes to the complicated transactions. Look for recent edits, deletions, or updates to either sales orders or invoices. For example, if an invoice was modified or voided, it could have broken the link to the associated sales order, causing discrepancies in the backorder quantities.

If the Audit Trail reveals changes that resulted in data corruption or disrupted links, correcting those records manually or recreating the transactions may resolve the issue. However, if the report does not provide enough clarity or if no changes seem responsible, proceed to contact QuickBooks Desktop Support.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please give a brief description of your issue, then select Let's Talk, and then choose a way to connect.

For QuickBooks Plus (Mac, Pro, and Premier), support is available Monday through Friday from 6 AM to 6 PM, while Enterprise support is available anytime, any day.

Let us know if you have questions.