To resolve the installation issue on your iPhone, Scott, let's troubleshoot your mobile device. First, offload the app to remove temporary files that may be causing the issue without losing your data. Here's how: Open your Settings, then tap General.Tap iPhone Storage. Choose the QuickBooks Online app.Click Offload App. This will free up space while keeping your app’s files and data.For downloaded transactions, you can categorize them to help you see clearly what you're spending and earning. If your problem continues, delete the app and then reinstall it. This will help you get the latest version of the QuickBooks app.Please let us know if you need anything else.

Question

Install on an iPhone stalls at the "finishing up" screen. Closing and restarting then stops on a screen listing Intuit products. How to I fix?

Forum|Forum|1 year ago
June 8, 2025
1 reply
8 views

No text available

QuickBooks Online

S

ShangY

QuickBooks Team

To resolve the installation issue on your iPhone, Scott, let's troubleshoot your mobile device.

First, offload the app to remove temporary files that may be causing the issue without losing your data.

Here's how:

Open your Settings, then tap General.
Tap iPhone Storage. Choose the QuickBooks Online app.
Click Offload App.

This will free up space while keeping your app’s files and data.

For downloaded transactions, you can categorize them to help you see clearly what you're spending and earning.

If your problem continues, delete the app and then reinstall it. This will help you get the latest version of the QuickBooks app.

Please let us know if you need anything else.

S

Scott-QuinnAuthor

I’ve offloaded the app, deleted the app and rebooted the iPhone with no change the install stalls at a “finishing up” screen. If I close this and then try to go to the app again it goes through the facial recognition but then stops on a screen listing a bunch of intuit products.

J

JeraldR

QuickBooks Team

Thanks for coming back. We appreciate you performing the troubleshooting steps provided above, Scott.

It takes a long time to load if this is the first time opening the app after installation. We can wait for 3-5 minutes maximum, and try using a different device if the issue remains.

Once you succeed, it will load in seconds the next time you open the app on your device.

If the issue persists, I recommend contacting our live Support team to check what causing the app to be unable to go through. In the meantime, you can access the web browser to log in to your account. Here's how:

Open your QuickBooks account and go to the Help icon.
In the Search bar, type Contact Us to show the option.
Select Contact Us.
Choose your preferred method of communication.

You can check this material if you want to know our availability support hours: Get help with QuickBooks products and services.

Also, I added this article if you want to learn how the QuickBooks Online app works for you: QuickBooks Online app overview.

Let me know in the comments below if you need help or have any other questions about QuickBooks by leaving a reply below. We're here to help.

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