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June 30, 2021
Question

intuit printer library - the form your are about to print does not fit on the page

  • June 30, 2021
  • 3 replies
  • 79 views

When trying to save an invoice or po or any form as a PDF and print or send to a customer I receive the following message:

 

Intuit Printer Library - the form you are about to print does not fit on the page. you may wish to modify your print settings such as portrait/landscape. Click OK to print anyway or Cancel to skip printing this form

 

When I preview the form it is correct and I can print it but sending it directly from QB via email to my customer does not work also to safe as a PDF to my desktop does not work

 

checked all printer settings, template settings etc all seems correct, it worked fine until yesterday nothing changed no updates etc, I am the only one using QB  any ideas how to fix that?

 

thanks

3 replies

QuickBooks Team
June 30, 2021

Hello there, @infogaby. I'm here to lend a hand with your printing issue. 

 

The error The Form you are about to print does not fit on the page.” happens due to the following reasons:

  • The paper size or orientation in the printer’s settings does not coincide with that of QuickBooks Printer Setup.
  • The settings of QuickBooks Printer Setup for the PDF print could also generate Intuit Printer Library Error.
  • The template might be sized incorrectly.

To get this fix, ensure that the orientation printer's settings match with the QuickBooks Printer setup and correct the paper size of the template for the forms. 

 

To check the printer settings, here's what you'll need to do:

  1. On your QuickBooks Desktop (QBDT) account.
  2. Go to the File menu.
  3. Choose Printer Setup.
  4. Click on the form to be printed from the list.
  5. From the Printer Setup window, click Options.
  6. Ensure that printer is set to print on letter size paper and portrait orientation in the window showing Paper and Paper attributes
  7. Click OK.
  8. From the same Printer Setup window, there is an option of Printer Type. Select the option that equals your printer from the drop-down arrow. 
  9. Click OK and check the error status.

For more troubleshooting steps to resolve printing issues, see the below articles:

Please let me know if you have other concerns. I'm just around to help. Have a great day.

infogabyAuthor
July 1, 2021

Hi Miriam

thank you for the information all the settings are correct in there I attach a picture what happens when I print directly, if I do a print preview and then print it works.

If I send an email out of QB it does not work it looks like the same as the attachment - any other ideas.  

It just started 3 days ago nothing changed no updates etc....

 

thanks

June 13, 2025

Hello,

I too have this exact same problem.  I get this message when trying to print my merchant credit card receipt to a star printer.  I have to click "ok" about 4 times to get to the actual print.  Everything thing prints perfectly.  I just cannot get rid of that issue of having to click "ok" several times.  I called support at Star printer and they logged in and everything on their end is set and working perfect.  They said it was a quickbooks issue.  Problem is, when you call QB they don't seem to know any more than I do.  They just seem to Google or research the issue like we do and never cure the problem.  Any ideas on how to get rid of this error would be greatly appreciated.

June 13, 2025

Update: I called Quickbooks tech Support AGAIN and had them get on with me using Glance.  As USUAL with Quickbooks, I know more then all their people do.  Guy just had me do every basic BS thing every tech person does and outs you on hold 5 times.  Did you usual hang up because as USUAL QB Support SUCKS!!!!  They never know how to help anyone.  After 30 years of using QB you can tell within 2 minutes the people on the phone don't know anything more than basic QB BS stuff everyone knows.  Fix this simple isse QB it's obvious many have this problem.  My setting are 100% good and the final printed Merchant receipt is perfect.  It just makes me click 'OK" 5 times before it prints.