Question

Invoices won't send from quickbooks

Forum|Forum|5 years ago
February 25, 2021
23 replies
264 views

I desperately need help with emailing invoices from Quickbooks. I have been doing it with no problem for years, and suddenly last week when I tried to email a customer their invoice, after I was prompted to input my password, a notification popped up saying "Quickbooks is unable to send your emails." I have tried troubleshooting with no success. I ensured that my password was correct, I updated quickbooks, I checked in send forms to make sure my email settings were correct, and i uninstalled/reinstalled quickbooks. Please help! If I can't email invoices I can't bill the majority of my customers.

QuickBooks Desktop

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G

Green1Thumb1

I have used Quickbooks since the early 2000s. Haven't had any issues until the last several years with upgrades and such. This particular problem suddenly appeared after a major Windows update. Hours of Online and Technical support did not help me. So, after living with this issue for 3 months, I finally figured it out on my own. (I use Quickbooks Desktop Pro Plus 2024.) I am mainly posting this to help people who come across this same problem because tech support was no help.

Here's my solution :

I normally use email via Comcast and so I thought maybe the communication between Quickbooks and Comcast might be the issue. So, I set up Outlook. I never used Outlook before, mainly due to the annoying visual layout. Once I setup Outlook, I erased the link within Quickbooks and set it up for Outlook. That worked!

Here's the to do list:

Set up Outlook linked with your business email.

Within Quickbooks go to Edit tab.

Then, Preferences.

Then, scroll down to SEND FORMS.

Then, under My Preferences, delete current email.

Add, your normal email address and under email provider, click on Outlook/Hotmail/Live.

That's it. You are done. Do a test email out of Quickbooks...

Hopefully this helps anybody who has a similar issue.

M

MA79

How do i set it in my desktop Enterprise suite

Tori B

QuickBooks Team

Thanks for joining the thread, @MA79.

How are you doing? I hope your day is going great so far.

In QuickBooks Desktop, you can email sales forms, invoices, and statements to your customers. You can send them individually or as a batch, or save them to send when you're ready. Below I'm including some steps to help you get this process set up.

First, you'll need to connect your email to QuickBooks. Here's how you can connect it via webmail:

Go to QuickBooks Edit menu and click on Preferences.
Choose the Send Forms tab from the left pane menu.
Select Web Mail and Add.
Fill out the Add Email Info and hit OK.
Click OK to save your changes.

Your webmail provider's login page will display. Sign in and select to grant Intuit access.

If you are currently using Outlook and would like to connect it with your QuickBooks, follow the steps in this guide: Connect your email to QuickBooks Desktop.

To email an invoice:

Go to Customers and click on the Customer Center.
Find the transaction you want to send via email and double-click to open it. To create a new one, select the New Transaction dropdown.
Choose Email. QuickBooks automatically picks a template for the form you selected. Edit as needed.
From the To dropdown, pick the contact name(s) you want to send the email to. If you don’t see them on the list, hit Add New. Then, enter your customer’s or the job’s info.

That's all there is to it. For more information about sending transactions via email to your customers, check out Email sales forms, invoices, and statements in QuickBooks Desktop.

Please don't hesitate to reach back out if you have any additional questions or concerns. I'm happy to help anytime. Take care!

A

Abingtonsunshade

this happen once before i had to let someone overtake pc and the fixed something in a setting somewhere

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