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December 10, 2025
Solved

Invoicing

  • December 10, 2025
  • 1 reply
  • 15 views

I have customers with more than one open invoice.  When I make a new invoice and email it, when they click to view or pay ALL open invoices for that customer are listed. I only want the one I just emailed to show in the pay view.  This just started happening Saturday.     I've looked all over to try and fix it and can't find a solution.

Best answer by JenoP

Thanks for joining us here, DawnRG. Each invoice sent from QuickBooks Online has its own unique payment link that would only display a single transaction. 

 

To check why your customer is seeing multiple invoices, we need to make further investigation. Please contact our live support team for us to do that. They have additional tools to securely check the settings in your account and review the invoices as well.

 

Here's how to reach out to them: 

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

The Community is always here if you need anything else. 

1 reply

JenoP
JenoPQuickBooks TeamAnswer
QuickBooks Team
December 10, 2025

Thanks for joining us here, DawnRG. Each invoice sent from QuickBooks Online has its own unique payment link that would only display a single transaction. 

 

To check why your customer is seeing multiple invoices, we need to make further investigation. Please contact our live support team for us to do that. They have additional tools to securely check the settings in your account and review the invoices as well.

 

Here's how to reach out to them: 

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

The Community is always here if you need anything else. 

DawnRGAuthor
December 11, 2025

If anyone else has this problem, apparently is it known and they are working on it.