Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
November 26, 2025
Question

invoicing and credit memo - adding a dash to prevent duplicate numbers BUT LOCKED on that number

  • November 26, 2025
  • 1 reply
  • 5 views

has anyone had an issue with quickbooks locking on an invoice number (or credit memo) and just adding dashes to the new number?! - i now have 15 invoices with all the same prefix - as it was not caught. VERY frustrating. this is on enterprise and multi-user which i have never done before (uuugggghhh)

1 reply

QuickBooks Team
November 26, 2025

Hi Tracey, I hear where you're coming from and recognize the importance of maintaining unique invoice or credit memo numbers in QuickBooks Desktop (QBDT) Enterprise to maintain accurate financial records.

 

At present, QBDT utilizes a single numbering sequence for both forms. The program assigns a number from the sequence, regardless of whether the document is an invoice or a credit memo, and it doesn't apply different prefixes for different document types when using the same base number sequence.

 

Thus, I recommend manually adjusting numbers for each document type. I also encourage you to submit a feature request via QuickBooks to separate numbering sequences for different document types and related information. Our Product Development team may include them in the upcoming product updates.

 

Here's how:

 

  1. Log in to your QBDT account and go to the Help menu.
  2. Select Send Feedback Online, then choose Product Suggestion.
  3. Enter your request and click Send Feedback to confirm.

 

We greatly appreciate you bringing this to our attention. Your input is invaluable in helping us enhance QBDT. If you need further assistance, please don't hesitate to leave a comment below.