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July 8, 2025
Question

Is anyone else marking invoices paid only to have them still showing as unpaid?

  • July 8, 2025
  • 1 reply
  • 4 views

I typically mark an invoice paid for a customer who chooses to pay by check rather than through the invoice. Unfortunately, invoices that I click "mark as paid" for are showing up as unpaid. I've had to go back a verify that I received payments for some of these invoices that are showing up as unpaid, but I have actually received payment for. It's very frustrating.

1 reply

QuickBooks Team
July 8, 2025

We appreciate you bringing this issue to our attention, amm3000us. A possible reason for this could be a data problem within your system. I’m here to provide insight on how to isolate and resolve the issue.

 

Stored web caches can sometimes become corrupted, damaged, or outdated, leading to unusual displays or behavior on websites. These issues are often related to your browser settings or cache. Clearing your browser's cache can help free up space and may also improve your device's performance. If the problem persists, consider switching to a different browser.

 

Moreover, every time you enter a transaction into QuickBooks, it is necessary to categorize it. This applies to transactions that you download from an online bank account as well as those you enter manually.

 

Get back in the Community forum if you have further questions or need assistance handling your invoices. Just click the Reply button, and we'll always be ready to help you.