This resembles a suspicious phishing email, @wadekelley19. All our emails originate from an address ending with @intuit.com. Also, any links we provide in our emails will direct you to an intuit.com address. Here's how you can report it: Go to this link: https://security.intuit.com/.Click Contact Us.Look for Report a fake email (or phishing email) and click on it. What's more, I've included these articles on how to protect your account and how we keep your data secure: How To Recognize And Report Suspicious EmailsHow We Keep Your Data Safe Please let me know if you have any questions about receiving payment emails or QBO-related concerns. I'm always around to lend a hand.

Question

Is anyone else receiving non-stop EMails about “Payment Information Update”? This has been going on for two days now and is filling up my email!

Forum|Forum|1 year ago
June 14, 2025
1 reply
26 views

No text available

QuickBooks Online

MsNorthPND1881

QuickBooks Team

This resembles a suspicious phishing email, @wadekelley19.

All our emails originate from an address ending with @intuit.com. Also, any links we provide in our emails will direct you to an intuit.com address.

Here's how you can report it:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

What's more, I've included these articles on how to protect your account and how we keep your data secure:

Please let me know if you have any questions about receiving payment emails or QBO-related concerns. I'm always around to lend a hand.

W

wadekelley19Author

Sorry, this canned response is about security and protection of my account. Does not address the defect/problem within QuickBooks Online that keeps spamming my email at 5:38AM CST Friday June 13th and continuing sixteen (16) times until finally stopping at 5:57AM CST. Again same email came on Saturday at 10:39AM and continued six (6) times until finally stopping at 10:45AM CST. I am 95% confident that if you look into this problem you will see NO user requests and these emails are all generated by some system "retry" logic based on some payment processing issue/problem.

M

mv32

Level 8

Thank you, Wade, for alerting us to this spam email. To address this, let's start by reviewing whether the email originated from one of Intuit's hostnames, service addresses, or IP addresses.

For more information on identifying legitimate communications, refer to these articles:

I've added a video for visual reference using Outlook:

If they're from Intuit, I suggest contacting our Live Support team to review your account and check these spam emails further. Here's how:

Login to QBO.
Click the (?)Help button on the upper right.
Go to Search and then select Contact Us.
Choose Ask about something else.
Enter your concern and hit Continue.
Choose one of these options: Callback, Chat, or Appointment.

Please check our support hours for more information on our support availability.

On top of that, if the email isn't listed in the details provided in the articles I shared or as shown in your email, I recommend following the instructions provided by my peer, @MsNorthPND1881.

Let us know if you need further assistance managing QuickBooks email notifications or have any other QuickBooks-related concerns.

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