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slewis25
August 4, 2025
Question

Issue re logging on to QBO today

  • August 4, 2025
  • 8 replies
  • 42 views

Is anyone else having issues in logging in to QBO this afternoon?

When I click on the app, it acts like it is trying to logon, then I get a box that says

"Something Went Wrong

Close the app and try again later"

I was using it this morning, came back from lunch and now I can't get in.

I restarted the computer, deleted the browsing history, 

Still getting the message - Something Went Wrong.

 

8 replies

D
don052
New Member
August 4, 2025

yes it started for me about 12 noon EST, USA, and I get a message that says... "Something went wrong" Close the app and try again later... which sends you in an endless loop...

 

still a problem at 5:46pm EST 8/4/25 

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
August 4, 2025

I understand the difficulties you’ve faced when trying to access your QBO app, slewis25, don052.

 

Since the problem continues even after following the suggested steps, I advise reaching out to our Live Support team for additional help. They can assist you in resolving the error message so that you can log in successfully.

 

To reach them, you can use your mobile web browser or a computer:

 

  1. Log in to your account and click on the Help (?) icon in the top right corner of the screen. 
  2. Go to the Search tab and click on the Contact Us button.
  3. Click the Ask about something else tab. Key in your concern and hit Continue.
  4. Choose a way to connect with us: Have us call you or Chat with us.

 

If you require more help, please let us know by clicking the Reply button below. I'm here to assist you.

D
don052
New Member
August 4, 2025

I did that and tech person I talked to showed message to your back end team and they didn't seem to have an answer...

I did the procedure I mentioned and it worked for me...

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