Merchant Services Error: TypeError: Cannot read properties of undefined (reading 'getObjectVersionMajor')

Forum|Forum|7 months ago
November 12, 2025
1 reply
23 views

I have been having issues with Merchant Services for 2 weeks. I keep getting this error message when I go to Banking>Make Merchant Service Deposits. Error message is Merchant Services Error: TypeError: Cannot read properties of undefined (reading 'getObjectVersionMajor'). I have been on the phone & screen share with QB four times since last 11-5-2025 to resolve the issue. The issue will be corrected then happen again the next day. I have attached a screen shot of what I am seeing when I select Customers>Link Payment Service to Company File. For whatever reason the Merchant Services keeps unlinking to my company file. I have spent over 8 hours over 4 days with QB & QB Merchant services. Suggestions?

QuickBooks Desktop

cody_a

Community Manager

Thank you for sharing all the detail about the Merchant Services error and the time you've spent with our teams, @kelper62.

To get this problem resolved for good, I've brought this directly to our Next Level Help team. This specialized group will thoroughly review your comments here in the Community, along with the details and history from your previous support sessions, to gain a complete understanding of the root cause.

You can expect an expert to reach out to you within 1-2 business days with the next steps. We appreciate your patience as we work to put a lasting fix in place.

kelper62Author

Thank you Cody. My Case:15147537120 ESC-00011738 was escalated, HOWEVER, the scheduled follow-up call has not happened. Suggestions on how to move forward with my case?

See attached email thread & below from QBOCare: email removed.

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