My Client showed that they paid the invoice I sent, but on my side invoice still shows unpaid. what do I do?

Before reaching out to your client, note that the invoice is marked as 'Paid' only when the deposit status is 'Funded'. For new QuickBooks Payments users, initial payments may take up to 5 business days to process. After setup, deposits will be processed more quickly.

Here's how to verify the status:  

1. Sign in to the Merchant Service Center.  
2. From the homepage, click Activities & Reports and then Deposits.  
3. Select the date range in the Dates field.  
4. Hit Search and check the Status column.

A ‘Funded’ status confirms a successful deposit. If there is an issue, you'll see 'Withheld' or 'Batch Deposit Returned' instead, and you'll receive an email with instructions to resolve it.

If the status is Funded but the invoice remains Unpaid, you can contact our Payments Support team. They can securely review your account to determine why the invoice hasn't updated.

For deposits that weren't automatically recorded, you can manually fix this alert to ensure your financial statements remain accurate.

Let us know in the comments below if you have any other QuickBooks-related concerns. We’re here to help.