My employee profile states updates are disabled because you are no longer are active but they are active in QB and in Workforce from the Employers view

Forum|Forum|1 month ago
May 15, 2026
1 reply
8 views

Hi,

An employee who has been able to access payroll information via Workforce for a year has not been able to access their payroll information in Workforce for the past week. Their profile in Workforce says they are not active, but the employer sees the employee's status as active in Workforce and in QuickBooks Desktop Payroll. Neither the employee nor the employer has made any changes.

QuickBooks Desktop Payroll

BonJulius_G

QuickBooks Team

Checking the employee's status was a good first troubleshooting step to help isolate the issue. Since their profile shows active on your end, this sudden lock-out is highly likely being caused by outdated cache data on the employee's device.

If they are using the QuickBooks Workforce mobile app, they can clear out those old files by following these steps:

Android:

Open your device settings.
Select Apps (varies by device).
Choose QuickBooks Workforce from the list, then tap Storage.
Select Clear data.

iOS:

Go to Settings and then choose General.
Click on iPhone Storage and scroll down to find the app.
Tap the name, then select Offload App.

If the issue persists, have them uninstall and reinstall it. This gives the application a completely fresh start, clearing out any corrupted data.

Alternatively, if your employee using a web browser, they can open their account in a private window or switch to another browser. This easily removes out any browser-specific cookies or outdated tracking files that might be preventing the QB Workforce from working properly.

Let us know if you have any questions or need more help. I’m here for you.

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