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C
cms-mc
August 27, 2025
Question

My Quickbooks online app stops working after approx 30 min. Get message "It looks like the company didn't open properly. Try opening again."

  • August 27, 2025
  • 1 reply
  • 7 views

Cleared app data, uninstalled and reinstalled. Same issue. Works fine using web version.

1 reply

K
Kurt_MQuickBooks Team
QuickBooks Team
August 27, 2025
You can reach out to our Live Support for a thorough review of your current situation. This way, they can gather more details about your experience and troubleshoot the issue directly to revert the application to its default function and access your account.

 

To begin, here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help and then click the Contact Us button.
  3. Provide a brief description of your current situation and then click the Continue button.
  4. You can select the Chat with us or Have us call you button.
  5. Enter the needed details and then click the Get a call or Get a chat button.

 

For support availability, please see this page: Get help with QuickBooks products and services.

 

We encourage you to leave a comment below if you have other inquiries about the application or need assistance performing a task in QuickBooks. We'll be here to provide a detailed response as soon as possible.

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