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January 18, 2026
Question

My receipt scans from my phone are now itemizing when I open in QBO. I assume this is AI trying to help, but how can I turn it off. Thanks

  • January 18, 2026
  • 1 reply
  • 1 view
No text available

1 reply

QuickBooks Team
January 18, 2026

Hello there, @Tropclubgrill.

I understand that the automatic itemization isn't fitting your current workflow, and you'd prefer to have more control over those details.

 

While the option to deactivate the AI-driven itemization is currently unavailable, I recommend sharing your thoughts with our Product Development team.

 

Your feedback on how the QuickBooks AI assistant handles your scans is essential for helping us refine and improve the experience for you.

 

Here's how:

 

  1. Click the Gear icon in the top right.
  2. Select Feedback.
  3. Enter your comments regarding the receipt itemization and click Next to submit.

 

Your feedback matters to us. If there's anything you need, let us know. We're always here to help.