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bl2368
October 20, 2025
Question

paid an invoice recipient said they never got the money

  • October 20, 2025
  • 1 reply
  • 55 views

I received an invoice from someone that did work for our company.  I paid the invoice but the person said they do not know where the money is.  How do I get it back or where should he go to look for it.

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1 reply

C
ChristineJoieRQuickBooks Team
QuickBooks Team
October 20, 2025

Let's trace where the money went and review the payment to get it back to the intended recipient, Bl2368.

 

Before that, please ensure the recipient's account details, such as the account number and bank information, are entered correctly when the payment is initiated.

 

Next, contact your bank to check the payment status. Confirm whether the funds have been successfully transferred to the recipient's account or if there are any issues or delays with the payment.

 

Also, could you please clarify which service you used for the payment? If the payment was made through QuickBooks, I recommend contacting our QuickBooks Online live support team for assistance in tracing the payment and verifying its status.

 

Please let me know if you have any other questions in this thread.

B
bl2368Author
October 20, 2025

The money was deducted from our bank account on 10-8-25 (see attached).  I am not sure which app I use.  I have several suppliers that I pay through their Quickbook invoices.  When I click view and pay and it takes me to connect.intuit.com where I signin and pay the invoice with the save bank information. Thank you for your help with this and please let me know if you need anything else. 

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