Paid invoice are showing up as unpaid

We appreciate you seeking assistance in this forum, William. Performing some browser troubleshooting helps ensure invoices are updated accordingly when payments arrive. Let’s take a closer look at this together.

Paid invoices— whether marked manually or through QuickBooks Payments—could still show as unpaid because of corrupted cache files in your browser. Outdated data can trigger unexpected behavior and affect how the statuses of your receivable transactions are displayed.

To get it fixed, choose your browser from the list below for guidance on how to clear its cache:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

If the issue persists, consider using a different supported and updated browser to avoid errors related to the one you're currently using.

Please always remember that you’re never alone when handling invoices, payments, or other QuickBooks Self-Employed-related concerns. If you have any questions, drop a message in this thread. We'll step in to help as soon as possible.