Passed Certification Exam but No Badge Issued for 3+ Months

Hi all,

I’m looking for help connecting with a higher-level support team or engineers regarding my certification issue. Not Tier 1, they are mean and not helpfull. 

I opened a support ticket on 2/26/2026. I was told the issue had been resolved, but my case still shows as being with the engineering team.

I completed and passed the Bookkeeping Certification exam, but my certificate and badge were never issued to me. It has now been over 3 months and nothing has been resolved. And next update in the end next month!

Current issue:
“Certification exam passed but still shows ‘In Progress’ and no badge issued.”

Has anyone experienced this before or knows how to escalate the issue directly to engineering or higher-tier support?

Thank you.