Please update the refund progress of the case 15142358752 & 15142358861, It has now been 20 days since our initial request -[removed].

Hi, Jerry.

I appreciate your effort in reaching out about the status of your refunds for the cases you've mentioned. However, we're unable to provide updates here due to security reasons, but I can route you to our Live Support Team.

It's important to have clarity and resolution on this matter, given that it has been 20 days since you submitted the request. Since the Community forum is a public space and your concern involves a refund, I recommend contacting our live experts. They can share the details and check on the status for you.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

You can check out the common questions about refunds for an alternative method to track refund status and view its timeline in this article: Request a refund for your product.

Please get back to this thread if you have further concerns related to QuickBooks. We'll be willing to attend to it.