Question

Problem with chart of account list.

Forum|Forum|4 years ago
October 26, 2021
15 replies
71 views

I'm using the QuickBooks Desktop. And this problem appears when I want to do the reconcile.

Nothing wrong with the account, but the "?" appear between the account number and account name.

And it makes all the account shows " *** is not in the Account list". What should I do?

I have tried the repair tool provided by Quickbook desktop, but it has no effect.

QuickBooks Desktop

Rubielyn_J

Level 8

I appreciate you using the repair tool to fix your concern, @Owen_2. Let me share other ways to get rid of the question mark symbol on your Chart of Accounts (COA).

This special character (?) appearing on your COA is a sign of damage. To fix this, let's use the Rebuild Data tool to automatically fixes minor company file data issues.

Here's how:

Go to the File menu,
Choose Utilities and select Verify Data.
Let the tool check for data issues.
Go to File, select Utilities, and then click Rebuild Data.
On the QuickBooks Information window, click OK and follow the onscreen steps to save a backup.
The Rebuild Data utility starts as soon as the backup is finished.
Click OK when you get the message Rebuild has completed.

If QuickBooks doesn't find any problems, click OK. Otherwise, select Rebuild Now again if QuickBooks finds an issue with your data. On condition the issue persists, you may use the QuickBooks File Doctor to fix your company file.

In addition to that, it may also appear with a Mismatch of Operating System language setting to the QB program. If you bought QuickBooks for the US, your Windows has to be set for region and language as US English.

Once everything is settled, you can proceed with reconciling your accounts in QuickBooks Desktop. This way, they would match your bank and credit card statements.

Let me know if you run other issues when managing your Chart of Accounts. I'll be happy to assist you and take a look at it. Keep safe and have a good one.

O

Owen_2Author

I check the region and language, both are US English.

And I try the Verify Data, no problem was found.

And I got no idea how to solve the problem with the question mark.

AlcaeusF

Level 14

Thanks for getting back to us, @Owen_2.

I appreciate you following the steps shared by my colleague above. Allow me to join the conversation and help ensure that you'll be able to fix the issue you're having in QuickBooks Desktop (QBDT).

Since the issue persists after performing those steps, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of these special characters from appearing. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

In QBDT, go to the Help menu t the top, then select QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then tick Let's talk, and choose a way to connect.

For tips and other resources, you can also visit our website for future reference: Self-help articles.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

C

Camille0523

Hi,

I have the same issues, still not fixed by QB.

Just asking have you solved?

R

Rasa-LilaM

QuickBooks Team

Thanks for joining this thread, Camille0523.

We want to make sure your concern about the special character shown in the chart of accounts is taken care of right away. Thus, I recommend contacting our Technical Support Team for further assistance. They have extra tools to determine the cause of the issue. Also, our specialists will guide you on how to apply the permanent solution.

For the contact details, I still suggest following the solution shared by @AlcaeusF above. Let me share this link to learn more about the support hours and types for your product: Contact QuickBooks Desktop support.

I’m adding some links below to help you in the future. These resources outline the steps on how to repair damaged entries.

Drop a comment below if you still have concerns about managing your chart of accounts. I’ll be around to help and make sure this is taken care of for you. Have a great weekend ahead.

S

Spiridonov

Solved

After trying several combination for regional/language/locale settings, I found this checkbox which created the problem

Win - Settings - Time&Language - Language&Region - Administrative Language Settings - Language for non-Unicode Programs - Change System Locale

And here UNCHECK "Use Unicode UTF-8 for worldwide language support"

Hope it helps