QuickBooks has started deleting invoices that I add. I have a printout of an invoice that I created yesterday, saved and sent to my client. It's not there today. Help!

Forum|Forum|10 months ago
September 10, 2025
1 reply
9 views

This has happened 3 times, causing me to recreate the same invoice over and over. QB gives it a number, indicates it's saved the draft, but when I exit and login again, it's gone.

QuickBooks Self-Employed

PollNofer

Hi, here’s what you can try:

First, clear your browser cache, as sometimes it can interfere with saving data. After that, log out and log back in. Make sure you're manually clicking Save as QuickBooks auto-saves, but you may need to confirm the save.

Check if any settings or integrations could be automatically deleting invoices. If the problem persists, try creating a new invoice with a different template to see if that helps.

Hope this helps!

lin_jcaj

Level 9

I understand that software interruptions can make completing your tasks more challenging, llconsultingpa-g. I appreciate the effort you've put into resolving this invoice issue.

We can follow the troubleshooting steps suggested by @PollNofer. If the issue persists, I recommend contacting our Live Support again to explore the underlying cause and offer a personalized solution.

Please don’t hesitate to share any other questions in the comments, and we’re here to help.

Sign up

Login with SSO

Let's get you signed in

Login with SSO