Question

Quickbooks Online Capital - unsolicited sales call?

Forum|Forum|1 year ago
June 27, 2025
7 replies
124 views

Did anyone else receive an unsolicited phone call from Quickbooks Capital? I thought for sure that it was a scam, but the phone number the representative left in their voicemail was the legitimate Quickbooks number [Phone number removed]. I also received an emailed post call survey from Quickbooks Customer Success (I didn't answer the phone call).

If Quickbooks is doing unsolicited calls to advertise, that's really terrible. I hope that it was just a one off error in their system. The voicemail did not suggest that it was a callback.

QuickBooks Online Advanced

M

Mark_AG

Level 1

Hi there, Ashley.

At QuickBooks, we prioritize your privacy and security. We will never make unsolicited calls to our customers. If you receive a call that appears to be from QuickBooks but you did not request it, we recommend exercising caution as it may be a spoofed call, which is a common tactic used by scammers.

To ensure you are speaking with an authorized QuickBooks representative, we encourage you to request a callback through our official support channels. This process ensures that any interaction you initiate is secure and legitimate. Also, please note that QuickBooks does not use a fixed, singular landline number for outbound calls, which helps protect against spoofing.

Please use this article when contacting our support: Get help with QuickBooks products and services.

If you ever have other concerns about QuickBooks, please feel free to leave a reply. We're always ready to help.

A

ashleyedawsonAuthor

Like I said in my original message- not only did the person leave a voicemail with the correct callback number to Quickbooks Capital, as verified on the Intuit website, but I also received a "How did we do?" survey request email from Quickbooks Customer Success regarding the call. It was NOT a spoofed call.

It's fine if this is a one off error, but I was curious if anyone else had received something similar. Maybe it was just us.

R

Rea_M

Level 10

Thank you for your clarification, Ashley. I recommend verifying the legitimacy of the call by reaching out to our Live Support team for assistance.

Here’s how you can connect with them through your QuickBooks Online (QBO) account:

Go to the Help (?) menu.
Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
If you choose the Search tab, enter keywords or the topic that best describes your issue and click the Contact Us button.
Choose a way to connect (Have us call you or Chat with us) in the How would you like to connect with us? page.

On top of that, you can also contact the phone number indicated on this page to report any fraudulent encounters by unauthorized parties claiming to represent Intuit: Be aware of fraudsters and scammers impersonating Intuit.

Feel free to reply to this thread if you have any further questions.

C

cosborne1

We have just received an unsolicited sales call from QuickBooks Capital as well. The representative identified herself as [name removed] and called from [phone number removed].

When asked what the call was regarding, she stated that it concerned loan products for which our business was supposedly qualified. She then abruptly added, "I need to let you know this conversation is recorded."

The callback number provided was [phone number removed].

We are not pleased with these repeated unsolicited sales calls. Intuit continues to push financing and other sales offerings despite our lack of interest, and these persistent outreach efforts are becoming increasingly frustrating.

C

cosborne1

We were contacted as well, which suggests this is not an isolated incident.

T

ThomasJosephD

QuickBooks Team

I completely understand your frustration. If you would like to stop receiving emails or calls from QuickBooks Capital, you can opt out by sending a request to quickbookscapital@intuit.com.

For more information or if you have additional questions regarding QuickBooks Capital, feel free to check out this article: What is QuickBooks Capital?

Please let us know if there is anything else I can assist you with.

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