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J
John E2
July 31, 2025
Question

Resolution Center Cases not Being Resolved

  • July 31, 2025
  • 1 reply
  • 1 view

I have a number of cases sitting in the resolution center ranging from two weeks to almost two months in lead times, but none of these issues are being resolved. One of which is fairly crucial to our business operations. Is there a way to directly reach this team? If not, what number should I call to get in touch with my account executive.

 

Thanks.

1 reply

K
Kurt_MQuickBooks Team
QuickBooks Team
July 31, 2025

We'd like to ensure we're providing you with the right details to help resolve your concerns, John. We'll be asking for more information to help troubleshoot your situation in QuickBooks Online (QBO).

 

Can you tell us more about the challenges you've encountered when using the program to manage business operations? In the meantime, we recommend contacting our Live Support. This way, they can assist you further in solving your inquiries. Here's how:

 

  1. In your QBO account, click the Help icon and select Contact Us.
  2. Enter your concern and click Let's Talk.
  3. Select Start a chat or Get a callback with a support expert.

 

You can also visit this page for more details about the support availability: Get help with QuickBooks products and services.

 

Please don't hesitate to comment below so we can respond as soon as possible and extend a helping hand. Rest assured, we'll be around to assist you.

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